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Shipping & Processing

We are NOT a large company, and our shop is just two sisters, and a couple friends. Family emergencies, and other unforeseen things can occur that we would not know of when you purchased. Processing times could increase because of this to 2 to 6 weeks depending on the severity of the situation. This is by no means a common occurrence, but we are human and things can happen to any of us.

Our current processing time for our hand made items is 6-14 weeks. Please keep this in mind!

We are currently in a busy period due to unforeseen circumstances in our family, that resulted in letting go of someone who works here and are experiencing delays because of this. We have since replaced them and are working to get the processing times down. Thank you so much for your understanding and support. <3

Orders can be delayed if products/materials required to complete the order are not in stock or back ordered through a supplier. We will contact you if this occurs before the estimated processing window to ensure your order goes out quickly.


Processing times do NOT include delivery time. Please allow for postal delivery times.


Delivery estimate/cost

All packages are now sent with a tracking number and 100% insurance on the cost of the package. 

North America - $13.50 (Approximately 3-7 business days)

International - $22.50 (Approximately 7 to 11 business days but varies depending on your location)

Customs Fees

You will not incur any customs or border fees in Canada or USA as we ship the packages from Canada. 

For other destinations. you may be charged customs fees and taxes as your order passes through customs. Any charges on a parcel are the customer’s responsibility.

If you have any questions or concerns regarding shipping times and processing times please email us at customercare@kittensplaypen.com and we will respond between Monday-Friday.