Please Read the entire page, and if you have any questions email us before ordering.  Simply email us at customercare@kittensplaypen.com

We are NOT a large company, and our shop is just two sisters, and a couple friends. Family emergencies, and other unforeseen things can occur that we would not know of when you purchased. Processing times could increase because of these circumstances. This is by no means a common occurrence, but we are human and things can happen to any of us.

Basic Ears- 3-6 weeks  (Ears outside of this section are delayed. Read below.)

Collars/Bondage Sets/Leashes - 2-8 weeks

Tails - 2-6 weeks


All orders containing ears that are NOT from our basic ears section are currently delayed past the processing time of our other items. 


We had lost our help at the same time covid was going on, and it put us behind with more complex ears. We have since hired help, so we are working on lowering the processing times for these. Currently you are looking at approx. 6 months. Do not order our more complex ears if you want them fast. Please order from the basic ears section. If you do not see a basic ear color or shape you like, we also accept custom orders.  Thank you so much for your understanding and support. 

If you already have an order with delayed ears and want it sooner

-You may split your order. We will ship out everything in the order that is not delayed ears so you receive them much faster. When we ship out the ears we will require the shipping fee.

OR

-You can switch your ears to basic ears. We can make them in other colors and shapes that are not on the shop, so if you don't see something you want you can also email us with what you are looking for. 

Orders can be delayed if products/materials required to complete the order are not in stock or back ordered through a supplier. We will contact you if this occurs before the estimated processing window to ensure your order goes out quickly.

Processing times do NOT include delivery time. Please allow for postal delivery times.

Delivery estimate/cost

All packages are sent with a tracking number and 100% insurance on the cost of the package.

North America - $13.50 (Approximately 3-7 business days)

International - $22.50 (Approximately 7 to 11 business days but varies depending on your location)

Customs Fees

You will not incur any customs or border fees in Canada or USA as we ship the packages from Canada. 

For other destinations. you may be charged customs fees and taxes as your order passes through customs. Any charges on a parcel are the customer’s responsibility.

If you have any questions or concerns regarding shipping times and processing times please email us at customersupport@kppinconline.com and we will respond between Monday-Friday.

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ATTENTION

After your payment is completed, please wait until you are redirected back to our shop. Do not hit the back button. Thank you.