We are NOT a large company, and our shop is just two sisters, and a couple friends. Family emergencies, and other unforeseen things can occur that we would not know of when you purchased. Processing times could increase because of these circumstances. This is by no means a common occurrence, but we are human and things can happen to any of us.
Our current processing time for our hand made items is 6-14 weeks. Please keep this in mind!
Our current processing time for Friday Release is 1-3 weeks.
Collars and tails are on the earlier end of the processing time,so they leave the fastest.
Orders containing ears are currently delayed. We have recently lost our help for ears,and now only have one person making them. We are looking to find more help, and are working to get the processing times down on ears. Thank you so much for your understanding and support. <3
Orders can be delayed if products/materials required to complete the order are not in stock or back ordered through a supplier. We will contact you if this occurs before the estimated processing window to ensure your order goes out quickly.
Processing times do NOT include delivery time. Please allow for postal delivery times.
All packages are sent with a tracking number and 100% insurance on the cost of the package.
North America - $13.50 (Approximately 3-7 business days)
International - $22.50 (Approximately 7 to 11 business days but varies depending on your location)
You will not incur any customs or border fees in Canada or USA as we ship the packages from Canada.
For other destinations. you may be charged customs fees and taxes as your order passes through customs. Any charges on a parcel are the customer’s responsibility.
If you have any questions or concerns regarding shipping times and processing times please email us at firstname.lastname@example.org and we will respond between Monday-Friday.